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Zuri Luxe StudioDr. Poonam DhariaZuri Luxe StudioDr. Poonam Dharia

Cancellation and refund policy

Last updated 4 November 2026

Each appointment holds a room, a machine and a team for you, so please tell us early if your plans change.

Changing or cancelling an appointment

  • Please message us on WhatsApp or call at least 24 hours before your appointment.
  • Moving or cancelling with that notice costs nothing.
  • If something comes up at the last minute, still let us know. It lets us offer the slot to someone else.

Arriving late

If you're late, your session may be shortened so the next client isn't delayed, or we may need to move you to another time.

Missed appointments

If appointments are missed repeatedly without notice, we may ask for an advance payment to hold your next slot. A session in a package may count as used if it's missed without notice.

If a treatment can't go ahead

If Dr. Poonam decides on the day that a treatment isn't safe for you, for example because of a fresh tan or irritated skin, it won't be done and you won't be charged for it. We'll move it to a suitable date. If we have to cancel, we'll rebook you, or refund anything you've paid for that visit.

Consultations

Consultation fees aren't refundable once the consultation has taken place.

Packages

  • Sessions, validity and price are confirmed before you pay and written on your invoice.
  • Packages are personal and can't be transferred, unless the studio agrees in writing.
  • Packages aren't refundable once started. If a medical reason or a move means you can't continue, write to us and the studio will review it.
  • Unused sessions end when the package expires, unless the studio agrees to extend it.

LHR Pass

  • The first six months are paid upfront. After that the pass continues month by month, paid in advance.
  • You can cancel any time after the first six months, with 30 days' notice on WhatsApp.
  • The pass is non-refundable after the first visit.
  • Unused minutes aren't carried forward, and a missed month doesn't carry over unless the studio agrees at the time.

Products

For hygiene, products can't be returned once opened. If a product is faulty or damaged, tell us within 7 days and we'll replace it or refund you.

How refunds are paid

Any refund goes back to the original payment method where possible. Nothing here affects your rights under consumer law. To ask about a refund: Zuri Luxe Studio, Shop No. 4, Ground Floor, Asha Deep CHS, 23 Dungersey Road, Walkeshwar, Malabar Hill, Mumbai 400006. Email care@zuriluxestudio.in, or call or WhatsApp +91 81699 05465.